Shipping policy

 

Last Updated: July 2026

At Shaan Dynasty, we are committed to processing and delivering your orders as efficiently as possible. This Shipping Policy explains how we handle order processing, shipping, delivery, and related inquiries for physical products purchased through our website.

Note: This Shipping Policy applies only to physical products. Digital services, including website design, Shopify development, SEO, branding, content creation, and consulting, are delivered electronically and are not subject to shipping.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

  • Orders placed on weekends or public holidays are processed on the next business day.

  • During peak seasons, promotions, or holidays, processing times may be slightly longer.

2. Shipping & Delivery

Estimated delivery times are:

Canada

  • Standard Shipping: 5–10 business days

  • Expedited Shipping (where available): 2–5 business days

International Orders

  • Estimated delivery: 7–20 business days, depending on the destination and customs processing.

Delivery estimates are provided as a guide and are not guaranteed.

3. Shipping Costs

Shipping costs are calculated automatically during checkout based on:

  • Delivery destination

  • Package size and weight

  • Selected shipping method

Any promotional free shipping offers will be clearly displayed on our website when available.

4. International Orders

We proudly ship to many countries worldwide.

International customers may be responsible for:

  • Customs duties

  • Import taxes

  • Brokerage fees

  • Other charges imposed by local authorities

These charges are not included in the purchase price or shipping cost unless otherwise stated.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.

Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

6. Delivery Delays

While we work with reliable shipping partners, delivery times may occasionally be affected by circumstances beyond our control, including:

  • Severe weather

  • Customs inspections

  • Carrier delays

  • High shipping volumes

  • Public holidays or unforeseen events

We appreciate your patience in these situations.

7. Incorrect Address Information

Customers are responsible for providing accurate shipping information.

Shaan Dynasty is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete addresses provided during checkout.

8. Lost or Damaged Packages

If your package is lost, arrives damaged, or appears to be missing, please contact us as soon as possible. We will work with the shipping carrier to investigate and help resolve the issue.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: shaandynasty@gmail.com

We aim to respond to all shipping inquiries within 24–48 business hours.